Service & Refund

Yes, at DUST we offer test rides so you can get a feel for the the bikes before you buy. We offer test drives at Departments of Simple Things (Byron Bay) & FreedomMachine (Byron Bay). You can book through our website www.dustbike.com, following the instructions provided on the "Test Drive" Page.

Yes, we offer a warranty on our electric bikes. The length of the warranty is two (2) year, it typically covers defects in materials and workmanship. Please refer to our website or contact us at hello@dustbike.com for more details.

We offer a 14-day return policy for all electric bikes purchased from our website. If you are not satisfied with your purchase, you can return the bike within 14 days of delivery for a full refund, you may be subjected to a loss of value fee of $500 in case of any damages. Please refer to our the website www.dustbike.com or contact us for more information on our return policy.

We offer a 2 (two) year warranty on all of our electric bikes. Please refer to our website www.dustbike.com or contact us at hello@dustbike.com for more information on our warranty policy.

If you need service or repair for your electric bike, please contact us at hello@dustbike.com to schedule an appointment at one of our retail locations or authorised service centres.

If you need to request a refund, please contact us at hello@dustbike.com to initiate the process. We will provide instructions on how to return your bike and receive a refund.

Once we receive your returned bike, we will process your refund within 7-14 business days. The timing of when you receive the refund will depend on your payment method and financial institution.

In the highly unlikely event that your new DUST electric bike is damaged during shipping, please contact us immediately at hello@dustbike.com We will work with you to file a claim with the shipping carrier and arrange for a replacement or repair.