Service & Refund

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Service & Refund

Do you offer test rides or demos?
Yes, at DUST we offer test rides so you can get a feel for the the bikes before you buy. We offer test drives at Departments of Simple Things (Byron Bay) & FreedomMachine (Byron Bay). You can book through our website www.dustbike.com, following the instructions provided on the "Test Drive" Page.
Do you offer a warranty on your electric bikes?
What is your refund policy?
What is your warranty policy?
How do I schedule a service appointment?
How do I request a refund?
How long does it take to receive a refund?
What should I do if my electric bike is damaged during shipping?