General

A DUST bike, is a bicycle that is equipped with a DUST's newly designed electric motor and 2 rechargeable batteries. The DUST motor helps to assist the rider while pedaling, making it easier to ride uphill or against headwinds.

Yes we provide you as the customer with the option to leave us a review, please refer to our reviews page on our website www.dustbike.com to see what people have had to say about their experience.

Yes, you can ride a DUST bike in the rain as long as you take proper precautions, such as wearing appropriate clothing and using fenders to prevent water from splashing up.

Choosing the right DUST bike depends on your personal preferences and needs. Consider factors such as your budget, the terrain you will be riding on, the distance you will be traveling, and your fitness level.

Yes, DUST bikes are legal in Australia. However, there are specific regulations governing the use, including speed limits, power output limits, and helmet requirements. We provide information and resources on our website to help you understand these regulations. www.dustbike.com

All of our DUST bikes come partially assembled and will require basic assembly before use. We provide instructions and resources on our website www.dustbike.com to help you assemble your brand new DUST bike safely and effectively.

We offer customer support via email hello@dustbike.com, and live chat. Our knowledgeable and friendly customer service team is available to help answer your questions and provide assistance with your DUST bike.

The lifespan of our DUST bikes can vary depending on usage and maintenance. With proper care and maintenance, our DUST bikes can last for many years and thousands of kilometers. We also offer comprehensive warranty and after-sales support to ensure that our customers have the best possible ownership experience.

Storing your e-bike properly for an extended period is crucial to maintaining its performance and extending its lifespan. Here are some key steps tailored specifically for e-bikes to ensure they remain in optimal condition during storage: 1. Clean and Lubricate: Start by thoroughly cleaning your e-bike, especially around the chain, drivetrain, and motor components. Use a damp cloth or a gentle brush to clean off dirt and grime. Avoid using high-pressure water, as it can damage electrical components. Once cleaned, apply a light, bicycle-specific lubricant to the chain and other moving parts to prevent corrosion. 2. Inspect and Repair: Before storing your e-bike, carefully inspect it for wear or damage. Check the tires for proper inflation and inspect for cracks or punctures. Ensure that the brakes, gears, and suspension are working well. It’s also important to check the electrical system, including the motor and wiring, to make sure everything is functioning as it should. Address any repairs before storage to avoid issues later. 3. Protect from Moisture: E-bikes are especially vulnerable to moisture, which can cause rust or electrical issues. Store your e-bike in a dry, climate-controlled space, away from direct sunlight and humidity. Use a breathable bike cover or store it indoors for extra protection. Avoid plastic covers that trap moisture, as this can lead to corrosion. 4. Battery Care: One of the most critical steps for storing an e-bike is handling the battery correctly. Fully charge the battery before storage and, if possible, remove it from the bike. Store the battery in a cool, dry place, ideally at room temperature, and avoid storing it in very hot or cold conditions. Check the manufacturer’s recommendations for specific storage instructions and charge the battery every few months to keep it healthy. 5. Elevate and Support: To avoid flat spots on the tires and relieve pressure on suspension components, elevate your e-bike off the ground using a bike stand or hooks. If this isn’t possible, inflate the tires slightly more than usual and rotate them periodically to maintain their shape. 6. Periodic Maintenance: Even while in storage, periodically check on your e-bike to ensure it’s still in good condition. This includes checking the tire pressure, inspecting for signs of corrosion, and reapplying lubricant to moving parts if needed. For long-term storage, also monitor the battery charge level to ensure it doesn’t drop too low. By following these steps, you’ll ensure your e-bike remains in excellent condition during storage and is ready for a smooth, hassle-free ride when you take it out again.