Pre-Order

A pre-order is a way for you to reserve a DUST bike before it becomes available for sale. You pay for the bike in advance and we will ship it to you as soon as it becomes available.

Pre-ordering a DUST bike is the best way to ensure that you get the model and color you want before it sells out. You will also be among the first to receive the bike when it becomes available.

The availability date for your pre-ordered DUST bike will depend on the specific model and manufacturer. We will provide you with an estimated availability date when you place your pre-order.

Enter the answer here.You can pre-order a DUST bike on our website by selecting the pre-order option for the model you are interested in. You will need to provide your contact information, shipping information and payment information to complete the pre-order.

You may be able to cancel your pre-order, depending on the status of the order. If the bike has not yet shipped, please contact us at hello@dustbike.com as soon as possible so that we can assist you, or visit our policies part of the website.

If you would like to change the color or model of your pre-ordered DUST bike, please contact us at hello@dustbike.com as soon as possible so that we can assist you. Depending on the status of your pre-order, we may be able to make changes.

Yes, we will charge you based on your selected payment method (Full Payment, Finance Option) at the time of the pre-order. This ensures that you secure your place in line to receive the bike when it becomes available.

If the availability date for your pre-ordered DUST bike changes, we will notify you as soon as possible. You will have the option to keep your pre-order or cancel it for a full refund.